Privacy Policy

1. Introduction

Fold Home, LLC (“Fold,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Fold Home application, the Fold Fabric application, and any related services (collectively, the “Services”).

2. Information We Collect

2.1 Information You Provide

• Account information such as your name and email address when you create an account.
• Home configuration data including device names, room layouts, routines, and automation preferences.
• Support communications when you contact us for help.

2.2 Information Collected Automatically

• Device information such as device type, operating system version, and unique device identifiers.
• Usage data including app interactions, feature usage, and performance metrics.
• Crash reports and diagnostic data to help us improve the Services.

2.3 Smart Home Data

We may process data related to your smart home devices, including device states, sensor readings, and automation triggers. This data is used solely to provide and improve the Services and is not sold to third parties.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services.
• Process and execute your smart home automations and configurations.
• Improve, personalize, and expand the Services.
• Communicate with you about updates, security alerts, and support matters.
• Detect, prevent, and address technical issues and security threats.
• Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating the Services, subject to confidentiality obligations.
• Smart home platforms: With third-party platforms (e.g., Apple HomeKit, Matter) as necessary to enable device integrations you configure.
• Legal requirements: When required by law, regulation, or legal process.
• Protection of rights: To protect the rights, property, or safety of Fold, our users, or the public.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict certain processing activities.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@foldhome.io.

8. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date. Your continued use of the Services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@foldhome.io.